Safaricom to Temporarily Close Select Shops in Nairobi and 12 Other Towns for Thursday Event

Safaricom to Temporarily Close Select Shops in Nairobi and 12 Other Towns for Internal Event

Safaricom, Kenya’s leading telecommunications company, has announced that it will temporarily close select retail outlets on Thursday, October 9, 2025. This closure is necessary to accommodate an internal staff event and will impact shops across several major towns in Kenya.

Affected Locations

The temporary closure will affect Safaricom shops in the following areas:

• Nairobi Metropolitan Area
• Mombasa
• Malindi
• Diani
• Machakos
• Kitui
• Thika
• Nyeri
• Nanyuki
• Embu
• Maua
• Meru
• Garissa

Change in Shop Hours

Safaricom also stated that shops in the Mount Kenya, Coast, Eastern, and North Eastern regions will start to close earlier, from 11:30 AM on Wednesday, October 8, 2025. This adjustment is meant to support preparations for the internal staff function.

Alternative Service Channels

To ensure minimal disruption for customers, Safaricom encourages the public to use its alternative service channels, including:

• Zuri Chatbot on digital platforms
• Safaricom Contact Center
• Authorized dealer outlets located near closed retail shops

Customer Communication

Safaricom has apologized for any inconvenience the closure may cause, and appreciates customers’ understanding during the event. The company assures seamless customer support through alternative service platforms.

For the Latest Safaricom Updates
Stay tuned to Safaricom’s digital channels and this platform for any further updates regarding shop operations and other important announcements.