If you are an Equity bank customer, moving forward, the bank will call you from a single number under the Equitel’s main prefix “0763”. All outgoing calls from equity will be from the number 0763 000 000.
The announcement was made today after the bank said that all outgoing communication to customers and other external stakeholders would be from a single number.
“We have rolled out this number 0763 000 000 in our continued effort to improve customer experience. All our customers and stakeholders will easily now identify when their Bank is calling them whenever they see 0763 000 000 number displayed on their phone. Customers will continue to reach us through our 24 hours Contact Centre by calling 100 Call Centre number or 0763 063 000 Contact Centre number,” said Dr. James Mwangi, the Equity Group Managing Director, and CEO during the rollout.
This announcement comes as the bank focuses on rebranding itself. Initially, we saw its logo change, now it’s now branding itself as One Equity, a unified brand one-stop-shop offering integrated financial services provider under one roof. This goes hand in hand with its goal of unifying all its outbound communication to customers and external stakeholders.
This latest move as has been done by other major companies such as Safaricom, where communication is made from a single number, gives the customers confidence that they are getting communication from the bank thus wading off would-be scammers.
Dr Mwangi noted, “We invite our customers to note this number so that going forward, they will easily identify us when we call. Since the number is for outgoing calls only, customers will continue to call us through our contact center numbers. We would also like to remind our customers that the Bank will never call to ask for confidential customer information on the call. Customers should, therefore, be very alert of any caller that asks for confidential information such as passwords or Pin Numbers. Such callers are fraudsters and customers should immediately discontinue such calls and report such a number to the nearest police station,”
“Equity Bank has continuously invested in secure platforms and capability to fortify the relationship with customers. The bank obtained the prestigious global Payment Card Industry Data Security Standard 3.1 (PCI DSS 3.1) becoming the first bank in the country and one of the first banks in East Africa region. The certification affirms Equity’s adherence to international security standards related to the protection of customer information,” added Dr. Mwangi.
Equity Bank continues to make inroads in its innovation and digitization strategy that has seen its mobile and internet banking channels process 83% of all transactions, with agents and merchants processing 12% of transactions as of 30th June 2020.
Currently, 98% of all its transaction takes place outside physical banking halls, solidifying the Bank’s position as a digital financial service provider. With over 14 million customers across the region, the bank’s priority is its ability to enable customers to transact digitally and conveniently in a secure manner.
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