Here I am going to show you how Easy Coach online booking can be done. However, before we can do that, it may benefit you to know that Easy Coach is a reputable bus company that plies route to mostly west of the capital Nairobi. Easy Coach also ferries passengers to Kampala in Uganda.
How Easy Coach online booking is done.
Currently on Easy Coach website, there is no online booking option. To actually book online, you will have to use their online booking partner.
Their online partners are BuuPass. Buupass is a company that provides an online booking platform for major company companies in Kenya. Though at their website, you will notice that they are currently working with Easy Coach, with other bus companies such as Modern Coast and Mash Poaset to follow.
To book your easy coach ticket online, just follow these
simple steps.
Step 1
Before you can proceed, have some money in your Mpesa
Account. Enough for the bus ticket and transaction fees.
Step 2
If you are connected to the internet, fire up the Buupass
website by going to https://buupass.com/
This takes you to a page that looks this way.
Once here, choose the city you are leaving from and your
destination. Also, remember to choose the travel date. Once done, hit the “Search Buses” button.
If successful, you will be taken to a page that looks this
way.
You will notice that a list of buses is listed and all are
from Easy Coach. As I said Earlier, Buupass currently are only working with Easy
Coach.
On the top left, to will be able to see the city you are leaving and that you are going to, as you had earlier selected. In my case, you can see that I am leaving Nairobi and going to Mumias.
The travel date is also shown. On your right, a list of
available buses is also shown. All you have to do, if there are several buses
listed is to decide on travel time. This could be either during the day or
during the night.
Once you have decided on this, choose the corresponding bus.
In my case, I am going to choose a bus that leaves at 8.00am to Mumias during
the day.
So, all I have to do is go to the “Book Now” and hit it to proceed. You will notice that the ticket
price is indicated above this button.
On hitting the “Book
Now” button, you will be taken to a page that looks this way.
As you can see, all you need to do is book a seat. Off course from the image above, you can see the seats booked (shown in grey) and available seats (shown in brown).
If you select a seat, it will be highlighted in green. So
all I have to do is select one of the seats that are available (shown in
brown).
Therefore, I amgoing to choose seat number 7D. When I click on this seat, it is highlighted in green color.
Now, if you are following, hit the “Place My Booking” button to the right.
You will be taken to a page that looks this way;
All you have to do is enter your particulars in the spaces provided
as a passenger. Remember if you are booking for more people, you will need to
enter all their details.
Once done enter the details of whoever is paying, it could
be you or any other person.
At the bottom of the page that looks this way, agree to the “Terms and Conditions” then hit the “Pay with Mpesa” button.
Step 3
Now it is time to turn to your phone.
On your phone a pop message will ask to whether you want to
make the payment. The message looks this way.
Do you want to pay Ksh. 1450 to easycoach limited account number 246176532465778? Enter M-PESA PIN: 4 Digits(0-9.*#,+)
All you have to do is enter your M-Pesa PIN and the payment is made. It is as simple as that. Safaricom Mpesa will confirm the payment and almost immediately, you will get a message from Buupass confirming that you have now booked a seat. The message looks this way;
Ticket Purchase Successful Name: Upendo Ule Msee Nairobi Mumias 8.00AM-Mon 31st Dec 2018 Seat/s : 7D Pick ticket from office at Railways 30 minutes before 8.00am. PNR NO/s: EMDRFGY32456576543897560 BOOKING NO: 321435543234565432345 Help: 0800722956
Now you can relax and wait for the travel day. Ensure to go early and pick you ticket as advised. You have successfully done Easy Coach online booking.
You can also book from your phone if you do not have access
to the internet. Simply dial *877# from your Safaricom line and follow the
prompts which are similar to the steps discussed above. Another Easy Coach
online booking option.
Easy Coach Destinations and fares
These are the destination the Easy Coach Bus companies and
the fares.
[table id=13 /]
Off course, you can make Easy Coach online bookings from those
several destinations back to Nairobi
Conclusion.
To make Easy Coach online booking, you have two options at your disposal;
Book through their partner, Buupass.
From your Safaricom line; dial * 877#
If you love this article, Share it with family and friends. Safe traveling.
Tuskys has the joined the E-Commerce platform by setting up a Ksh. 30 million a Virtual Mall, the Tuskys Virtual mall. Tuskys remains to be one of the largest supermarkets in Kenya. The other is Naivas. This comes after the fall of two retails supermarkets, Nakumatt and Uchumi.
The other established E-Commerce platforms are Jumia, Kilimall and Safaricom’s Masoko. Tuskys seem keen to join these established brands to tap into the market that is fast expanding.
What Will Tuskys Virtual Mall Offer?
According to the group’s Chief Executive officer Dan Githua,The cloud based platform will enable customer to shop online for Electronics, furniture, cookery, mobile accessories, mobile accessories among others from its 54 stores distributed all over Kenya and Uganda.
Where is the portal located?
You can go to the portal at www.tuskys.com. In addition, it will have suppliers can create accounts and in real time and tracks payments from Tuskys. The store will provides a payment option and same day deliveries within Nairobi and its environs.
The portal will allow customers to pay for products in installments and collect the items when the payment is done. While shopping,customers using the portal can choose their shopping location and deliveries made to their homes. For those living in Nairobi, the deliveries will be made at no cost.
According to Dan Githua’s statement to the media, “the company is going to recruit more than 1000 online suppliers; the target group being the youth that engage on online ventures and social media. This will supplement the over 1200 suppliers at physical stores”
Tuskys is keen to expand in a market where most of its competitors have failed. With same day deliveries at no cost especially for residents of Nairobi, this is going to shake up the online market that is already seeing stiff competition.
In this post, I am going to show you how Modern Coast Online booking is done. Online booking in Kenya is fast gaining traction thanks to high mobile penetration in the country.
You should not be left behind.
And why must you read on?
Because I am going to show you how to book your ticket online and avoid the trouble that comes with traveling especially when so many people are traveling.
It is important to discover these simple tricks that will save you time, money and stress.
I have been using them for a few years now and I think it is only good that I share what I know with you.
Modern Coast online booking; A step by step guide
Now let us do this.
On your phone or computer, go to Modern coast online booking platform by following this link. https://www.modern.co.ke/index.php/online/booking
It takes you to a page that looks this way.
Here you begin searching for any buses available. Search the bus by;
Entering the town, city, or place you leaving.
Enter your destination.
Choose the travel date
Select the currency of your country.
Choose whether you want a return ticket.
Once done, hit the search button.
If successful, you will go to a page that looks this way.
If there are any buses available, you will be shown. In my case I was searching a bus from Kisumu to Nairobi.
As you can see it shows the bus type, route, reporting time,
and the cost of the seat.
Now choose the bus available to choose a seat. This takes you here.
From the screenshot, you can see the seats available and those already booked. Orange seats shown are the ones still available while those that are white are already booked.
Now choose by clicking on the seat you want to occupy. Then hit submit below the page. This screenshot does not show that but yours should as you scroll down the page. This takes you here.
Here you fill details required, which include, your name,
email, phone number, ID or passport and nationality.
If you have a discount code, you also need to enter it here. Lastly enter your card number if you have one.
If you scroll the same page there is a section that looks this way.
This is the payment section and all you have to do is to choose the payment option that suits you. As you can see you can either pay via Mpesa or Visa Card.
Once done, the next page confirms that your seat is reserved and that you need to pay the amount due within 15 minutes, otherwise, your reservation will be cancelled. See image below.
Meanwhile you will receive a message from Modern Coast Online booking on your phone. Here is a sample.
”Dear Customer, Go to MPESA paybill number, enter business no. 525600, enter account number TSQ564, amount KES 1200. Please pay within 15 minutes. Modern Coast. STOP 20465″
Now all you need to do is pay within the time given and wait.
After successful payment, you will receive an email to that effect. Here is a sample.
There you have your ticket. You can print it and present it on the day of travel.
Conclusion
That is how Modern Coast Online booking is done and it is as easy as that.
If you intend to travel during the festive season, when there are so many people traveling, I would advise you to book as early as possible. Sometimes people book up to a month or two in advance.
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Off course, you use these numbers when buying or paying through your phone.
Let us see how you can easily pay or buy your electricity token in Kenya.
Let us have a look .
How to buy electricity tokens for prepaid customers using the KPLC paybill number.
Here the best way is to pay via Mpesa because you are likely in possession of a Safaricom line and that you receive you token messages almost immediately.
How to Buy Kenya Power (KPLC) Prepaid Tokens via Safaricom
Go to Safaricom SIM Tool Kit, select M-PESA menu, select “Lipa na M-PESA’’
Select“Pay Bill“
Select “Enter Business no.“, Enter KPLC’s Lipa na M-PESA PayBill Number 888880 and press “OK”
Select“Enter Account no.“, Enter your KPLC Prepaid Meter Number (e.g. 0100xxxx xxxx x) press “OK”
“Enter Amount“, between KSh100 and 35,000 and press “OK”
Enter your M-PESA PIN and press “OK”
Confirm all the details are correct and press “OK”
M-PESA HAKIKISHA, You will get a notification with the intended recipient’s name e.g. “Pay Kenya PowerKSh1,000.00 for Account 0100 xxxx xxxx x Press 1 within 20 seconds to STOP this transaction.” To stop a wrong transaction, Enter “1” and press Send within 20 seconds. Pressing “Cancel” will complete the transaction. Or you can simply wait until the time elapses.
You will receive a confirmation SMS from M-PESA.
KPLC will then generate prepaid token valid for your meter and send via SMS. Paying your Postpaid Electricity Bill with M-Pesa (Safaricom)
How to Buy Kenya Power (KPLC)Prepaid Tokens via Equitel
Select Eazzy Pay from your Equitel menu 2. Select Pay Bill from Eazzy Pay. Choose the bank account number to pay from e.g.0123456789102 Select business number – KPLC Tokens 3. Enter your KPLC Prepaid Meter Number (e.g. 37168917674) press OK 4. Enter the amount you wish to pay which should be between Shs. 100 and Shs.500,000. 5. Enter your Equitel PIN and press OK. 6. Confirm that all details are correct by pressing OK. 7. You will receive a text confirmation of the transaction from Equity bank. KPLC will then generate prepaid token valid for your meter and send viaSMS.1
How to buy electricity tokens for Postpaid customers using the KPLC paybill number.
Here again you use the popular platforms, except that you are indeed paying and not paying parse.
Remember that the KPLC paybill number here is 888888.
Paying your Postpaid Electricity Bill with M-Pesa (Safaricom)
Select “Pay Bill” from the M-Pesa menu.
Enter the Kenya Power business number 888 888.
Enter your new Kenya Power account number e.g. 14201052400
Enter the amount you wish to pay which should be between Shs. 100 and Shs.35,000.
Enter your M-Pesa PIN.
Confirm that all the details are correct.
You will receive a confirmation of the transaction via SMS.
Paying your Postpaid Electricity with Equitel
Select Eazzy Pay from your Equitel menu 2. Select Pay Bill from Eazzy Pay. Choose the bank account number to pay from e.g.0123456789102 Select business number – KPLC Bills (Post Paid) 3. Enter your new Kenya Power meter number e.g. 2831172 or 3436980. 4. Enter the amount you wish to pay which should be between Shs.100 and Shs.500,000. 5. Enter your Equitel PIN and press OK 6. Confirm that all details are correct. Then press OK. 7. You will receive a text confirmation of the transaction from Equitybank.
Paying your Electricity Bill with Airtel Money
Select “Airtel Money” from the menu.
Click on “Make Payments“.
Select “Paybill“.
Choose Kenya Power Bill for postpaid bill OR Kenya Power Prepaid for purchase of tokens.
Enter the amount you wish to pay.
Enter your Airtel Money PIN.
Under the reference option, type your full Kenya Power account number e.g. 123456-01. Confirm that all details are correct.
You will receive a confirmation of the transaction via SMS.
Other methods of payment.
You are not limited to paying using the KPLC paybill number. You can opt to use other methods discussed below.
Pay at supermarkets.
You can pay at selected supermarkets in Kenya. Here they are.
Uchumi Meru
Lang’ata Hypermarket
Ngong Hypermarket
Uchumi Capital Centre.
Pay at selected banks.
If you one of those guys who likes lining up in a bank, then choose the bank you belong to here.
National Bank of Kenya.
Postbank.
Barclays Bank of Kenya.
Co-operative Bank.
Standard Chartered.
Postal Corporation of Kenya.
Equity Bank.
However,you can pay via the ATMs of these banks and if you are a customer of Co-operative bank, you can use the M-banking option you are already registered.
Also note that you call choose to pay at KPLC’s own banking hall.
Make Cheque payments.
You can also use this method if you love writing cheques.
You cheques should however be deposited at KPLC designated drop off points.
Conclusion
It you are a prepaid customer, then you can simply look at your meter and know that your token is almost consumed. However if you are a postpaid customer, then this is not possible.
Simply do so by sending your account number eg 1410657 to 5551.
Again ,here are KPLC Paybill number is 888880 for prepaid and 888888 for postpaid.
Now that’s how to pay or buy hour electricity bill
Disclaimer: Whereas I have tried my best to bring you the correct information, the information presented may change with time. Always contact KPLC for the correct information should you need clarification.
Online shopping in Kenya in 2019 has been on the rise thanks to reducing cost of data in the country. You just have to look at the number of online shopping sites to understand the growth of the industry.
Look at it this way. Why would Safaricom, the largest telecom company in East and Central Africa set up an online shopping website?
Yes, Safaricom has its own Masoko, competing with other online shopping sites such as Jumia and Kilimall. This tells you two things, that online shopping in Kenya 2019 has become lucrative and big companies such as Safaricom want a piece of the business.
You just have to look at the crazy number of products that Jumia is shipping every day to get a glimpse of how business online is booming.
And I do know that you too are part of this craze, you have abandoned the traditional mortar and brick shopping in favor of online shopping.
But as you do so, could you be making these 5 mistakes people make while shopping online?
Read on to find out.
Before we look at 5 mistakes you are making right now as you shop online, it would be important to note that I wrote in this article the top 7 online shopping websites that you can explore if you looking to shop online.
5 mistakes you could be making right now as you shop online.
I already said that online shopping in Kenya has seen so many people shop online. A big shift from what was happening a few years ago.
However, you must realize that online shopping comes with its own challenges and risks. And you could be making these mistakes as you do so.
Let me explain.
1. Using public Wi-Fi.
How convenient and money saving is it when you connect to free Wi-Fi in your favorite restaurant or Matatu or School?
There are so many free Wi-Fi networks around you. All you need to do is enable Wi-Fi on your phone and scan, and see how many Wi-Fi networks you will connect to.
To most of us, this is saving money on data and will connect to free Wi-Fi without second thought. But let me let you the truth, connecting to free Wi-Fi is like engaging in unprotected sex and expecting not to be infected with STIs.
You should know that these networks do not encrypt information and therefore data transmitted through your computer or phone is insecure.
Do not conduct online shopping transactions on such hot spots, especially where bank accounts and passwords are involved.
Your bank account could be wiped clean. By the way, ask yourself could someone be hidden in the same network preying on you?
Be smart, because if you are not smart people will teach you a lesson you will never forget. Do not use public hot spot to conduct business online. This is one of the pitfalls of online shopping in Kenya in 2019.
Even more serious, scammers could steal your information and steal your identity.
2. Use of common passwords across different platforms.
In this era and age, you probably have many accounts that require passwords to access. Passwords can be a pain to remember.
But that does not mean that you have a common password for all your accounts on social media, mobile banking and Mpesa. Always use different password for different platforms and use passwords that are not easy to crack.
Never use your birth date (tell me your birth date and I have a password to one of your accounts), name of a loved one, name of a pet or Identification number for these are easy to get and guess.
Instead, use something random that is hard to guess.
3. Clicking on all links you see.
During promotions such as the Black Friday, (a practice that is gaining worldwide popularity where goods and services as sold at discounted prices), it may be hard to tell the difference between genuine deals and online scams.
Let me tell you a story.
In the black Friday frenzy of 2016, someone was so excited about the awesome deals from an online shopping site that they ordered items in bulk . They paid online (ask me why I rarely pay online) and waited.
You might have guessed this right; of course, the products were never delivered. Concerned he made a follow up and days later discovered that the site was offline.
Scammers can create sites easily and use them to defraud buyers. Avoid following all links you see, however shop from reputable sites and double check the sites name.
Fraudsters will often create sites that have almost similar names to genuine online shops and use them to target unsuspecting online buyers.
4. Being tempted with unexpected rewards.
Most links will lured with the promise of rewards. Pop ups and emails will be sent to you informing you that you have won rewards or prizes in competitions you have not participated from. Beware, these are scammers.
Do I really need to over emphasize this? You are already aware of this scams or have already fallen a victim.
As they say, when a deal is so sweet, think twice.
5. Impulse buying.
Do you buy stuff not because you need it but because it is the latest model or brand? Then you are doing impulse buying. Online shopping in Kenya in 2019 will tempt you with so many fancy products.
You have to train yourself to avoid this; because you can end up buying stuff you do not need or worse, get into debt.
Conclusion
Online shopping save us time and gives the freedom to compare prices of items from the comfort of our homes or work. In one word, it very convenient.
However, it also comes with its own challenges and risks that you need to know. If you have been making these 5 mistakes, you now know.
I have taken time to write this complete guide on how to place an order on Jumia Kenya so that I can answer most of your questions.
However, before we can go deeper into this, it is important for you to note that you can place your order from any location in Kenya and have your package shipped and delivered to your doorstep.
Before you can place your order, you need first to open an account with Jumia. If you have your account ready, then well and good let us proceed.
If not, I would recommend that you read this article before proceeding. And the beauty of the article is that you do not have to come back here, just proceed with that page to place your first order!
A step-by-step guide on how to place an order on Jumia Kenya
1. Go to Jumia Kenya’s Home page
If you have your login credentials ready, fire up Jumia by going to their home page. Follow this link https://www.jumia.co.ke/
Check that nobody else is logged in. This is very important if you are using a public computer.
If you are using your mobile phone, which is the likely option, go to google play store and download the Jumia Kenya app.
Thereafter, whether you are using a desktop computer or laptop or your phone, the procedures are same henceforth.
At the Jumia Kenya’s homepage login with your credentials. You can find the login option under Account tab at the top left.
2. Search for your desired product.
Once logged in, you need to search for a product you want to order. However, before you can proceed with how to place an order on Jumia Kenya, you will notice that your name (the one you used during registration) shows up.
Once here, you can search for the item you looking for. You do this by entering you keyword in the search box. Alternatively browse through the categories.
Have a look.
3. Click buy button
Once you have your desired item, click buy. However, before you do so, go through the product specifications, read through the description, read reviews from other buyers and finally look at the seller score. (Jumia Kenya could have other sellers selling the same item. Read this guide if you do not understand this).
If everything looks fine, hit the buy button. But wait, a close at the page reveals that there is a discount code if you buying using the Jumia Kenya app. Copy the code for use later if you are using the mobile app.
Now hit the buy button.
4. View the cart and check out
After you hit the buy button, a pop up message will come up which will ask either you to either proceed with shopping or view cart and proceed to checkout. Hit the view cart and proceed to checkout button.
This takes you to a page that looks this way.
Hit the proceed to checkout button
5. Provide shipping address
After hitting the proceed to checkout button, you will be taken to a page that looks this way.
You notice that
Step 1 involves confirming your shipping address. During registration, you provided this information, so no need to worry. Only note that if you wish to change your shipping address, you can do it here.
Step 2 will require you to choose your delivery method. Here choose accordingly, where you want your package delivered. This is either at your home or office or whether to pick it up at a pickup station.
Step 3 if you hit next step button under step 2 you will be taken to a page that looks this way. This is the payment option.
Choose whether you are going to pay via Mpesa or you will pay cash on delivery. Sometimes the pay cash on delivery is not available. This is true especially where large amounts of money is involved.
6. Enter the discount voucher if you have any
Now here is where you enter the discount voucher that was provided earlier. If you have one, enter it in space provided. See the diagram in step 5 above.
Once done hit the confirm order button
7. Relax and wait for your package.
After hitting your confirm order button, you can relax and wait for your package. However, you need to check your mail to see whether it has been confirmed. This may take several hours.
Once confirmed, you can track your order in real time under your account tab. You will receive an sms message on the day of delivery, then a few hours later you will receive a call to arrange on how to receive your package.
If you have come this far, congratulations, you have just made your first order! You have learned how to place an order on Jumia Kenya!
Answers to common questions on how to place an order on Jumia Kenya
Even after learning how to place an order on Jumia Kenya, there could be a few questions that may not be answered yet. I have listed below some of the common questions and their answers.
What are the delivery charges of my item?
This depends with two things. One the shipping distance and two the bulkiness of the item you are ordering. You can be able to see the shipping cost as you proceed to checkout.
What if I do not want to incur shipping cost?
You can pick your package at a pick up station near you at a cost that is less than the shipping cost. Find out a pick up station near you, you can use. The other option you have is to pick your package at the Jumia offices if they are near you.
Pro Tip: From my shopping experiences on Jumia, it costs even more in bus fare and time wasted if you opt to pick your package at a pick up station or Jumia Kenya offices near you. I prefer having it delivered to me.
Can I open the package before paying?
This may not be necessary. In my 4 years of shopping on Jumia Kenya, I have never received a wrong item. What am I saying? It is extremely rare to receive the wrong package. But should it happen, you can have it returned and replaced. Read Jumia’s return policy.
Can I pay on delivery?
Yes, you can, either by Mpesa or by cash. However, the cash option may not be available if large sums of money are involved.
I see no shipping address, what should I do?
If you see no shipping address during checkout, it is likely that you gave that information during signing up. Go to your account and see it there. If you are a new customer, you will need to add your shipping address.
The landmark in the shipping address is not recognized, what should I do?
Always use a well known landmark. This could a school, a supper market, a petrol station, a church or mosque or a building.
How long should I wait for the package to be delivered?
This again depends. If you live in Nairobi and its environs, the shipping speed will be fast than for people living upcountry.
Can go directly and pick my order at Jumia offices?
Yes you can, however Jumia discourages this to de-congest their offices.
What items are on sale on Jumia?
There so many items from so many categories you can choose from. Just explore the categories to discover.
How trustworthy is Jumia?
Jumia is a trust worthy site shipping millions of products every day. There are over 16 million subscribers on Jumia Kenya. 16 million people cannot be wrong. If you decide to make an order on Jumia Kenya, do it in confidence.
Also Read:How to cancel an order on Jumia Kenya
Conclusion
Learning how to place an order on Jumia Kenya is that quick. Within a few minutes, you should have made your first order.
Should you have more questions about this topic, feel free to ask. You can do so in comments box below or by going to contact me page.
How to cancel an order on Jumia Kenya? This must be the question running through your mind as you try to go through this page.
I do understand your trouble, that is why I am here to help solve your problem. Please read on to get the solution.
Jumia is a reputable company in Kenya shipping millions of products every day to its customers all over Kenya. The average shipping speed on Jumia in Nairobi is three days and more days in other parts of the countries.
Despite its efforts to deliver your packages on time, unforeseen problems, change of plan and many other reasons may force you to start thinking how to cancel an order on Jumia Kenya.
Let me explain.
Sometimes unforeseen delays on Jumia can force you to make a sudden decision on cancelling an order you had made, especially if you wanted it fast and it is time bound.
Here is a story from my own experience.
Sometime late last year, I placed an order on Jumia for a product I was to give out as a gift to one of my friends who was getting married. I placed the order on a Monday and expected that by Thursday, I should have my package for the big day.
However, by Thursday, I had not received that sms to notify me that my package will be delivered. I was not very worried; something kept telling me that I should have my package by Friday morning.
It was not to be. By Friday morning, had not received the package, and I knew that the possibility of having it delivered before the big day was almost nil.
Just like you, I was being bothered by this question on how to cancel an order on Jumia Kenya?
You see, you are not alone on this, hundreds of people, on a daily basis cancel orders on Jumia.
Back to my story, how did I sort out my problem? There was only one option, to cancel the order, and try to get a substitute gift for Saturday. At this time, I did not have much time to think about it and I had to move fast.
I sent someone to town( read Nairobi) to buy me the gift as tried to cancel the order. Nevertheless, it was not as easy as I thought.
It took me sometime before I could figure out how to cancel the order.
Luckily, for you, I bring you the very same method I used, so that you do not have to suffer as I did.
Ways to cancel your orders on Jumia
You have several ways at your disposal to cancel orders on Jumia.
1. Call customer care
This is by far the easiest and most convenient method to use. All you need to do is call the customer care and explain your situation.
The numbers to call are 0700,000,990 or 0205230600.
You can call these numbers on weekdays, which is Monday through Friday from 8.00am to 8.00pm. On weekends and public holidays, you can reach them from 9.00 am to 3.00 pm.
I love this method because your question how to cancel an order on Jumia Kenya is answered there and then.
2. Write them an email
This is a second option you have. All you have to do is write them an email to [email protected]
If you do not know what to write in the email, write something like this.
Dear (name),
I recently made a purchase online via your website on (day, month/year) for a (full description of product). The delivery date is estimated for (day, month/year) but I would like to cancel the order and (receive a refund/make an exchange).
I have read your site’s terms and conditions and from what I understand, I am still well within the time period allowed for returns or exchanges.
My order number is: (insert your order number). I paid via my (PayPal account/Credit card etc) so would it be possible for the (refund/exchange) to be made back onto my (card/account) directly?
My reason for this (cancellation/exchange) is (give details of the reason for your request). I apologize for any inconvenience caused.
I have shopped online with (name of the company) numerous times in the past. You have a very good selection of products at very good prices and delivery is always quick with the items always arriving in perfect condition.
I am a loyal customer who enjoys shopping with you. The experience is always pleasant and I have already recommended you to many of my friends and will continue to do so.
Awaiting your rapid response,
Sincerely,
(Your name)
Of course, this is just a template; you can make it as short as possible but remember to put in all the details of your order for quick cancellation.
If you are successful, you should receive an email confirming that your order has been cancelled.
3. Cancel your order on-line
If you log into your Jumia account, under your name at the top left, there is a drop menu, which among other items, has an option to track your orders.
Here you can see whether your order is awaiting confirmation, or confirmed and awaiting shipping or it has already been shipped.
From here, you will notice that there is an option to cancel your order. You can proceed and fill the online submit form.
Fill in all the details required of you, which will include full name, email address and the order number. Under the option, select “I want to cancel my order.”
Then provide a brief description as to why you want to cancel the order. Once you have done so, hit the submit button and sit back and wait for the feedback on how to cancel an order on Jumia Kenya.
If all goes well, you should be able to receive a response within 24 hours.
Here is a summary of all this stuff.
A few things you need to understand before canceling orders on Jumia.
Like any other shopping websites in Kenya, Jumia has its own term and conditions. You cannot just wake up and decide to cancel orders anyhow. Here are a few things you need to know.
Read the Jumia’s terms and conditions: Even as you ask yourself how to cancel an order on Jumia Kenya, you also need to ask yourself what happens if I do not adhere to Jumia’s terms and conditions. It important to read and understand their terms and conditions. This helps you understand your limits as far as this matter is concerned.
Do it fast: Should you decide to cancel an order, you need to move with speed. You do not want to try doing it when the deliveryman is at your doorstep. This in itself may come with unforeseen costs. In addition, if you really do not want your package, you are left with one option, that is returning the item. However, before you do so remember to read Jumia’s return policy.
Also Read: How to place an order on Jumia Kenya
Conclusion
Jumia does not like you cancelling orders. And it is understandable because it is loss of revenue to them.
However, some circumstances force us to cancel some of our orders. Briefly should you want to cancel an order, follow one of the following methods below.
I am glad you have walked with me through this article and you too are glad that I answered your question. Now you know how to cancel an order on Jumia Kenya.
One of the first things that most of us do is to read Jumia Kenya reviews before we can decide if we can proceed and buy from Jumia.
It is quite understandable; you do not want to buy products before reviewing them. When it comes to shopping on line, reviews are very important. Your decision to proceed shopping or not is pegged on this.
That is why every shopper will go reading other shoppers opinions on products. This makes it easier for them to make informed decisions.
So what exactly is a review?
A review is an evaluation of a publication, service, or company such as a movie (a movie review), video game (video game review), musical composition (music review of a composition or recording), book (book review); a piece of hardware like a car, home appliance, or computer; or an event or performance, such as a live music concert, play, musical theater show, dance show, or art exhibition. That is according to Wikipedia.
In our case, it is the review of products and services on Jumia Kenya.
Below are websites that do Jumia Kenya Reviews.
jumia.co.ke
trustpilot.com
kenyayote.com
techweez.com
tech-ish.com
Top 5 Jumia Kenya Review websites.
1.Jumia.Co.Ke
What a way to begin all this, you may be asking yourself. How can a website review itself? I too certainty asked myself the same question.
As I way researching on this this very topic, I did a google search. I fired up google and in the search box, I entered the seed words, Jumia Kenya Reviews then hit the enter button.
I got very interesting results. Have a look.
Apparently, jumia.co.ke appeared in position 1. A closer look the search results show that they have a page dedicated to reviews.
I had a look the page and read some of the reviews. As expected, the reviews were all positive. You do not expect any negative review about jumia.co.ke on its own site.
Thats the only problem I see here. If you are not convinced about their reviews here, you can look at this other sites below.
2. Trustpilot.com
This is a website that lets people speak their mind. The good thing about it is that anyone in all the countries that Jumia has a presence can speak about what they think about products and services on Jumia.
On this website, you can rate the services you have been receiving on Jumia, from 5 star to 1 star.
3. Kenyayote.com
Unlike the other two previous website where users write the reviews, on Kenyayote.com, the blogger compares the Jumia and other online shopping websites.
This in itself is a personal opinion, thus you are left to judge for yourself as to whether Jumia is good online shopping website or not.
Reviews are usually based on personal shopping or product use experiences, and I think the blogger on this website just does that and leaves the rest to you.
4. TechWeez.Com
Just like Kenyayote.com, techweez.com shares the shopping experiences on Jumia. Reading through a blog post titled “What the Shopping Experience On Jumia Kenya Is Like’’, the writer takes you through a personal experience of signing up on and buying a phone on Jumia.
As such, this review is based on personal experience as a buyer. Therefore, you will not get direct answers to questions such as;
Is Jumia Kenya a trustworthy site?
Are products on Jumia original?
No, you will not have answers to such direct questions.
5. Tech-ish.Com
Reviews on Tech-ish.Com are very similar with those on TechWeez.Com, and focus on product reviews and not the working and services of the company itself. There are no customer reviews.
Thus on this website, do not expect reviews from shoppers who frequent Jumia.
Conclusion
There not so many websites that do Jumia Kenya reviews, although I have listed for you websites you may need to read if you are interested in this topic. Most of the information we get about the good and the bad of Jumia is always on social media.
From those discussions, you can now decide for yourself if Jumia is indeed a trustworthy site or not.
The beauty of this is that people will speak their own mind on these social sites. With the information acquired, you can make informed decision on shopping on Jumia.
Online shopping in Kenya is becoming very popular because people are becoming very busy and have not time to for traditional shopping where you have to be physically be there to make a purchase.
Besides the penetration of mobile phones, the internet is encouraging most Kenyans most of whom are below 30 years and techno savvy to do shopping online.
It is predicated that in the near future, more and more Kenyans will making their purchases online. Just a few years ago, most Kenyans were very skeptical of the things online shopping in Kenya.
However, things have tremendously changed. The increase of online shopping websites in Kenya is a proof of the confidence Kenyans are putting in this e-commerce sites.
Websites such as Jumia and Kilimall are moving products in billions of Kenya shillings every day, a testimony that online shopping in Kenya has come of age. The number of subscribers on Jumia alone can make you go nuts. Within just three years, Jumia Kenya has be able to amass an astonishing 16 million subscribers and the numbers are still growing.
Online shopping in Kenya, how did all begin?
You may be fooled to think that online shopping is Kenya is a new concept. Nevertheless, the truth of the matter is, it has been with us for quite a long time. It is only that we are realizing the tremendous growth now.
With the advent of smartphones in Kenya and the fact that Kenyans embraced these devices, the growth of e-commerce sites has been inevitable.
Sites such as Olx, which allowed us to buy and sell online, have been with us for a long time and it is one of the oldest online shopping sites in Kenya. Slowly other sites have come up and the space for shopping sites in Kenya is becoming overcrowded.
Currently there are over 50 online shopping sites in Kenya and the list is growing still growing. Masoko owned by the telecom giant Safaricom being the latest entry.
This tells you how lucrative online shopping in Kenya is fast becoming.
The genesis of all this is the appetite for smartphones by Kenyan’s and every falling internet cost in the country.
How to shop online in Kenya like a boss
1.Buy from reputable websites
Jumia Kenya-One of the reputable shopping sites in Kenya
I have already said that there over 50 online shopping sites in Kenya and counting, this does not mean that all these websites are reputable.
Reputable websites tend to have a large customer base and reviews from these customers are positive in most cases.
That said, it is important to note that most of these sites allow vendors (people like you and me who have products) to sell products on these platforms. It is easy to see which of these vendors have the highest rating. Always buy from such vendors with a high rating and most positive reviews from previous customers.
Large E-commerce websites have in the past been accused of selling sub-standard or fake products. That why you need to be on the lookout and avoid being a victim.
It is better to take your time and find as much information as possible from these websites than feel sorry later.
2. Remain Safe
Online shopping comes with its own security concern that must be looked into if you have to remain safe and not be a victim of frauds. Here are things to consider.
Always use watertight passwords.
During your registration, you will be required to generated passwords for our accounts. Most of us being lazy or wanting to create passwords that we can easily remember use our names, birth dates or even consecutive numbers. This is a mistake you should avoid, use numbers, capital letters, small letters and special characters in your password.
Avoid public computers.
The use computers in cyber cafes is quickly declining. However, you can easily access a public computer at your place of work. The problem is we tend to save passwords on our browsers. This automatically signs you into your accounts. Should some else access the same computer or is within the same network, your data may be compromised. Look at it this way, you have vital information such as credit cards and other financial records stored there. If this information gets to the wrong persons, you could be in for some nasty experience.
Use active anti-virus software.
Having an active anti-virus software on your computer is very important, more so if you are connected to public internet network. This ensures you are safe from attacks from virus, malwares and trojans. This also prevents anyone from accessing important information from your computer. To be safe, the anti-virus program should be up to date at all times.
Download genuine apps.
E-commerce platforms have mobile apps that can be downloaded from Google’s play store and Apple’s app store. This makes it easy for you to access these websites from your mobile phones. However, be wary of apps that are look alike. You information may be compromised when installing such apps. Moreover, they could be hiding viruses or malwares.
Review your method of payment.
Some e-commerce website will allow you to pay cash on delivery. This is sometimes ideal since there are no extra levies that come with mobile money wallets such as Mpesa, Airtel Money or even Tcash. Carrying lots of cash can be dangerous. You could be a target of thieves, pickpockets or robbers. I personally prefer paying by Mpesa, it is not only convenient but safe.
Avoid giving so much information.
You and me know that when creating user accounts on most online shopping websites, some information is required of you. This information is important for shipping your packages. In most cases, this information should only be limited to Name,Phone number and Shipping address. Should anyone ask for more than this, you should be very wary.
Check every mail carefully.
You will receive so many promotional emails once you register on these online sites. These are some of the basic requirements of online shopping websites in Kenya. But not all mail is genuine. What goes to spam box leave it there, trust your mail filters.
3.Take advantage of promotions and offers
There are always promotions and offers running on shopping websites at any given time. I have noted that when one ends, another begins.
Promotions such as black Friday, back to school offers, end year promotions and many more others are very popular with shoppers. And I can tell you that you can get very good offers if you know what you are doing.
Whereas you should engage your seventh sense when deals are too sweet, note that most of these offers and promotions from reputable sites are genuine.
Therefore be on the lookout such promotions and offers, they can save you a lot of money in savings.
4. Check your spending.
You certainly will be bombarded with promotional emails from e-commerce websites once you sign up. This coupled with the fact that you will already have their app installed on your phone, may drive you to impulse shopping.
It is understandable that, sellers will want to sell everything to you; however, you should be wary of impulse shopping, since it can easily get you into debt.
Always buy what you need and not what you want.
5. Read and understand the companies shipping, return and warranty policy.
Each on of these online shopping websites has a policy page, which provides us useful information about shipping, return and warranty policy.
It should concern you to read and understand their terms and conditions. For example, what happens when you get a defective electronics? Within what period can you return such and get a replacement or refund? What is their shipping policy, how long do you expect to get your product? Is your electronic covered by a warranty?
These are simple but extremely important questions you need to have answers to before committing yourself to online shopping in Kenya.
I have to repeat this, you really need to read and understand the companies shipping, return and warranty policies to avoid frustrations.
6.Check whether there are extra levies.
Sometimes there are extra levies that may not be obvious when shopping online. You should not take the information see on these sites as the gospel truth. Especially for companies that allow buyers to ship from overseas, unforeseen costs may be added to the price of the product you are buying.
Such levies may include but not limited to, customs fees, international shipping fees and insurance fees.
7. Remember to track your orders.
Knowing where you package is important. If you are that person that believes in making your payment on delivery, then it only makes sense that you know when your package is arriving.
This helps you plan your day on the day of delivery.
Once you receive your package, remember to keep your receipt just in case you need it to claim a warranty or as proof of purchase.
How to take advantage of online shopping in Kenya craze
You may be asking yourself now what ? Does online shopping in Kenya make me a buyer and nothing more?
Luckily, online shopping in Kenya has opened up opportunities that you can advantage of. In fact, there are people living off the internet in Kenya by doing the very things am going to explain below shortly.
The future of online shopping in Kenya looks bright and you can take advantage of this.
You could be missing business big time. Most of these e-commerce websites such as Jumia and Kilimall offer a platform for traders like you to sell at a small fee. In this article, you can read and understand how Jumia works and copy the same to other e-commerce platform.
If you are interested in selling your products on Jumia, then you can read that guide, which will help you set up shop very fast and start shipping products to your customers in no time.
2. Become an affiliate
Affiliate marketing is one of the ways to make money off these websites. What you need to do is sign up for their affiliate programs, and once you have been accepted, start promoting these products on online.
And you do not have to own a website or blog to do so (although setting up a website or blog is the best option you have) but you can promote these on your Facebook page, twitter handle and other social networks you are an active member.
You can take advantage of the huge numbers of followers you have on these social platforms to make some extra cash.
If you are interested in joining one of these affiliate programs, you can read this guide I wrote about signing up and making money on Jumia as an affiliate.
Conclusion
Online shopping in Kenya is changing the way we live today. More of us are embracing this without really knowing what we are getting ourselves into.
That why I have written this article to help you do your shopping like a pro. That is not all, online shopping also bring you opportunities you can take advantage of. In this day and era, you ought to take advantage of every opportunity that comes your way.
Should you have questions, I am here to answer all your queries.
If you like this article, share it with family, friends and colleagues.
Online shopping websites in Kenya are driving tons of traffic to their sites thanks to advances in technology. So many people are accessing the internet like never before.
Kenya currently is one of the top African countries with internet connectivity. This means that there more people that are accessing online shops in Kenya through the internet.
Look at the statistics below.
You can see clearly that about 43 million Kenyans are connected to the internet, out of which 21 million users access through smartphones.
These stats are very interesting for they reveal the sudden rise of online shopping websites in Kenya. Over the past few years, Kenya has seen a rise in the number of online sites that seem bend on cashing on this new market.
Top 7 Online Shopping websites in Kenya
1.Jumia Kenya
Jumia Kenya is the largest shopping mall in Kenya. It has over 20 million active users country wide and lists all kinds of products on its website.
Jumia is famous for its promotions such as Jumia black Friday, Electroshock, TV mania and Krisi na Jumia which drive millions of traffic during such promotions.
You can join jumia and install its mobile application which will enable you access its database of million of products.
Jumia also deals in Travel, Food, Party and even flights.
I did write an in-depth article about understanding Jumia Kenya. It could be a huge resource for you, especially if you intend to sell your products there.
Jumia accepts cash on delivery. You can also pay via Mpesa or using your Credit Card.
2. Kilimall
Kilimall is another online shopping mall that is similar to Jumia. However, it is not as big. Kilimall lists products from electronics to clothing and automotive.
If you are not a fun of Jumia, you can try out Kilimall. Since Jumia has so many customers and their shipping speed is usually compromised, most shoppers are running to Kilimall.
Delivery of products can be done within hours of placing your order; this is true especially if it is done before 11am.
If you are looking for a Jumia alternative, you can try Kilimall.
3. Masoko
Masoko is the newest online shopping site in Kenya. It is owned by the telecom giant Safaricom. A look at their website shows that they deal in electronics such as mobile phones, household electronics, food drinks and alcoholic beverages.
To shop all you need to do is register at their website and begin shopping.
Honestly speaking I have not yet shopped on Masoko. However, from those who have, the experience is similar to shopping on Jumia and Kilimall.
Also, note that you have to pay upfront before your order can be delivered.
4. Mamamikes
Mamamikes is another online shopping site you can try out. Unlike Jumia, Kilimall and Masoko, this shop specializes in cakes and flowers.
It is more of a gift shop than a online traditional shop that sells all kinds of stuff.
If you are looking to surprise your family with gifts, why not try out Mamamikes.co.ke
5. Sky Garden
Sky Garden lists all kinds of products and customers have a variety of stuff to choose from. The website works similar to Jumia where it allows individual, established companies and enterprises to sell on its platform.
To shop you will have to create a free account at their site. It also important to note that payment are made on delivery via Mpesa. In Nairobi, deliveries are done on the same day.
6. Shop It
Shop It is another online brand that offers all kinds of stuff to its online customer base. The website lists all kinds of electronics including mobile phones, computers, Telecom and networking, televisions, cameras and electrical appliances.
They also deal in office equipment, sports and fitness gear, beauty products, security and safety and many more.
7. Malls For Africa
Mall for Africa allows you to shop from retailers all over the world. The beauty of this is that you have many known online E-Commerce platforms to buy from.
You can buy from E-bay, Amazon and other popular sites online.
Top brands such as MAC, Victoria’s Secret, Louis Vuitton, Macys, Sephora, SportsDirect UK, The Works, and Mountain Warehouse are also at your disposal.
Conclusion
More and more Kenyans are shunning the traditional methods of shopping and embracing online shopping. This has led to the rise of online shopping websites in Kenya that a few years ago were nonexistence.
In the list above, I have brought you the most popular sites in Kenya based on the volume of the products moved and the number of subscribers each have.
However, I have not listed them according to popularity, but choose list them randomly.
Should more shopping sites emerge, I will be quick to update the list by bringing you the best.
Let me know your experiences on these online shopping sites.
