1. Introduction

Welcome to ShopInKenya.com (“we”, “us”, “our”). Your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using our site, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly and information collected automatically when you visit or use our services.

A. Information you provide

• Contact details (name, email, phone, shipping & billing addresses)
• Order & transaction information
• Account credentials and preferences
• Messages, reviews, and customer support communications
• Payment information (handled securely by our payment processors)

B. Information collected automatically

• Device & browser details (IP address, browser type, OS)
• Usage and performance data (pages visited, timestamps, referral pages)
• Cookies and similar technologies

C. Information from third parties

We may receive data from partners (payment providers, delivery partners, analytics services, social login providers). We only request or keep what is necessary to run our business and deliver services to you.

3. How We Use Your Information

We use data for the following common purposes:

• To process and fulfill orders, handle returns, and provide customer service.
• To communicate about orders, products, promotions, and updates (you can opt out of marketing).
• To personalise your experience, show relevant products and recommendations.
• For fraud prevention, security and complying with legal obligations.
• To analyse and improve our website, products, and marketing.

Legal basis: performance of contract (orders), consent (marketing), and our legitimate business interests (security, analytics).

4. Cookies & Tracking

We use cookies and similar technologies to remember preferences, enable core site functionality, and analyse site usage. You can control cookie settings in your browser, but disabling some cookies may reduce functionality (e.g., staying logged in or completing purchases).

5. Sharing & Disclosure

We may share information with:

• Service providers who perform services on our behalf (payments, shipping, hosting, analytics).
• Professional advisors when necessary (lawyers, accountants).
• Authorities when required by law or to protect our rights.
• During business transfers (mergers or sales).

We require partners to protect your data and only use it for permitted purposes.

6. Data Security

We maintain technical and organisational safeguards — encryption in transit, access controls, and monitoring. While we strive to protect your data, no system can be 100% secure. Report any suspected breach via the contact details below.

7. Data Retention

We retain personal data as long as needed for the purposes described (e.g., order fulfillment, legal compliance). Typical retention periods:

• Order & transaction records: [e.g. 5 years]
• Account information: until account deletion or inactivity
• Marketing consent: until you withdraw consent

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, erase, restrict processing, or obtain a portable copy of your personal data. You can also object to processing for direct marketing. To exercise rights, contact us (see below). We may need proof of identity before fulfilling requests.

9. International Transfers

Your data may be transferred to countries outside Kenya where our service providers operate. We take steps to ensure adequate protections are in place (contracts, standard clauses) so your data remains protected.

10. Children

Our services are intended for adults. We do not knowingly collect personal data from children under [18]. If you believe we have data for a minor, contact us to request deletion.

11. Changes to This Policy

We may update this policy. We will post the updated policy on this page and revise the “Last updated” date. Significant changes may be notified by email or a banner on the site.

12. Contact Us

If you have questions or want to exercise your rights, reach out:

We may ask for information to verify your identity before processing requests.

13. Legal Disclaimers

This draft is for informational purposes and does not constitute legal advice. Consider consulting a legal professional to ensure compliance with Kenyan law (for example, the Data Protection Act, 2019) and any other applicable regulations.